Garment Care Instructions and Customer FAQ
Garment Care Instructions To ensure the longevity and quality of your garment, please follow these care guidelines:
🔹 Cold Water Wash
Wash your clothes in cold water to preserve color, prevent fading, and protect the fabric while being environmentally friendly.
🔹 Gentle Drying
Tumble dry on low heat or air dry when possible to maintain the fabric’s integrity and shape.
🔹 Avoid Overloading
Ensure efficient cleaning and prevent unnecessary wear by not overloading your washing machine.
🔹 Turn Inside Out
Turn garments inside out before washing to help preserve the fabric and maintain their appearance.
By following these simple steps, you’ll keep your garments looking fresh and stylish for years to come!
Eco-Friendly Initiative At our core, we're committed to sustainable and ethical practices that benefit both our customers and the planet:
🔹 Ethical Sourcing
We take pride in our commitment to quality and responsibility. Our products are crafted using ethically sourced materials, ensuring that every step of our production process adheres to the highest standards of sustainability and fair labor practices.
🔹 Sustainable Materials
We meticulously select materials that are not only of the highest quality but also environmentally conscious. By choosing sustainable fabrics and components, we create products that look great and contribute to a healthier planet.
🔹 Reduced Environmental Impact
We embrace a circular approach to fashion, striving to minimize waste throughout our supply chain. From production to packaging, we're constantly innovating to reduce our carbon footprint and create a more sustainable future for fashion.
By choosing our products, you're not just investing in quality - you're supporting a more sustainable and ethical fashion industry.
Customer FAQ
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to ship out, and average shipping times are 1-3 days. Tracking numbers will be updated 1-3 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at support@theanimeempire.com.
I have entered an incorrect address, what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at support@theanimeempire.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average delivery time is 10-14 days.
I've only partially received my order, where is the rest of my order?
We typically ship out order items separately to ensure the fastest shipping time possible. Rest assured, the remainder of your order is on its way, and you will receive it in multiple packages.
What is the quality like?
We use the best materials for our items. The tees are warm and durable (100% cotton), and the hoodies are thick and made using a perfect cotton blend for maximum comfort, durability, and print quality. Sewn seams are hidden and professionally done.